Our Service Guarantee

We are so confident about the level of service that we provide, we have guaranteed it in writing:

Personal Attention

• We give you one point of contact, your          Senior Property Manager, who has full          knowledge of all matters relating to your      property.

Communication

• Our office is open 8.30am to 5.30pm every working day.
• If your Senior Property Manager is unavailable at any time during business hours and you leave a message with our reception, your call will be returned within 4 business hours.
• Email messages will be returned within one business day.

Letting

• All our letting is handled exclusively by Iron Bridge Real Estate Ltd and they will communicate with you at least once a week while your property is available to lease.

Paperwork

• We will not make any mistakes in the preparation of any documents used in the management of your property.

Repairs and Maintenance

• All non urgent repair requests from tenants will be actioned within 2 working days. 
• We will attend to any ‘urgent’ repair requests within 4 hours of receipt. 
• We will not arrange any repairs to your property without your knowledge and approval for all maintenance greater than your pre-approved disbursement (unless the repair is defined as urgent under the Residential Tenancies Act). 
• We will only use appropriate qualified tradespeople for any repairs and maintenance work on your property.

Rent Collection

• We have a zero tolerance rent arrears policy.
• We will follow up on rent arrears in accordance with: 
  - Our fully documented arrears procedure. 
  - The requirements of the Residential Tenancies Act.
• We will contact you to seek your instructions regarding possible termination of the tenancy.
• Should termination of the tenancy be necessary, we will keep you informed throughout the process.

Rent Monies

• We will deposit your rent monies into your nominated bank account within 4 working days of our monthly close off date.

Privacy

• All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.

Professional Standards  

• Our property management policies and procedures are enshrined in our Best Practice manuals and processes.
• We will always strive to set the highest standards in honesty, integrity and professional code of conduct.

Guarantee

• If we fail to meet any of these standards then 6 weeks management of your property will be provided free of charge.
• This guarantee does not apply when: 
  - We are requested to carry out non-standard duties. 
  - Matters are outside our control. For example a natural disaster or accident.